國泰航空空服員模擬口試題

I：How did you adapt the life in Hong Kong？
DR：The first year was tough.
I：How do you compare the life between the West and the East？
DR：It’s quite different. The attitude towards life is different.
I：What do you think about the transportation in Hong Kong？
DR：It is easy to sort it out from A to B place.
I：What’s the most difficult thing？
DR：Away from friends and relatives.
I：What makes it easy to be in Hong Kong？
DR：My family has great support to me.
I：What makes you decide to be a doctor？
DR：I’ve been fascinated by the functions of human body.
I：Human muscular-skeletal problem？
DR：Sore bone and backache.
I：How long did you stay in the Air Force？
DR：18 years.
I：What did the Air Force provide？
DR：Education opportunities.
I：How many Drs are there？
DR：2
I：What are you responsible for your present job？
DR：Mostly flight attendants
I：What do you think about the flight attendant job now？
DR：It is pretty exciting , most of them are young and fit
I：What’s the meaning of“Burning the candle at both ends”？
DR：Eat and sleep at irregular time.
I：What’s your advise to the young people？
DR：If you lead a healthy life, your body will take care of itself.

Direction:
Please listen carefully to the following conversation between a pilot and the chief purser of the Cathay Pacific Airlines in the airport lounge. Then answer the following questions:

Judy: Hi John, how are you doing? May I join you?
John: Of course, Judy. Please take a seat over here. How are you doing here in Singapore? Are you still supervising the cabin crew team?
Judy: Yes. I am doing OK. How long have you been with the company now?
John: Oh. Almost 14 years now.
Judy: What made you interested in this field?
John: It all started one day when my mother took me to a small airfield somewhere outside London. I watched the planes taking off and landing and circulating over the airfield the whole afternoon. It was so wonderful. It was then and there I decided that I want to be a pilot as my career.
Judy: Are you a pilot before joining Cathay Pacific?
John: Well, I was working for Virginia Airlines in United Kingdom for 10 years as a co-pilot before joining Cathay Pacific.
Judy: Did you have any flight training before that?
John: Yes. I went to study in the Academy of Aviation. It was there I picked up most of the basic concepts of aviation. And I was also lucky to be coached by really professional pilots. After graduation, I was immediated selected by Virginia Airlines.
Judy: What kind of plane did you fly in Virginia Airlines?
John: Mostly small, single engine planes for domestic routes.
Judy: Oh? How would you compare your experience between flying those small planes verse the large 747s in Cathay Pacific?
John: Boy, are they different. The planes I flew previously are small, not too automated and less stable when compared with the 747s that we are flying now which are fully automated and very, very stable. But flying those small planes are fun, though you have to pay more attention to the details. Now, on a 747, we have 3 persons managing the flight. I have a co-pilot and a flight engineer on the plane with me to focus on other aspects of the flight.
Judy: Since there are three of you in the flying team, can the flight engineer substitute the pilot sometime?
John: Absolutely not, in normal circumstances, because the pilot must be very careful with each step of the flight procedure, and carry them out leg to leg, with practically no margin for error. Otherwise, it can cause serious consequences.
Judy. Do small planes fly at the same altitude as large planes?
John: No. Small planes usually fly at the height about 8,000 to 10,000 feet. But large planes usually fly around 33,000 feet..
Judy: Let me ask you another question. You have been flying in Europe and Asia and worked with their local ground staffs. Is there any difference working with the Europeans and Orientals?
John: Yes, of course. They came from completely different backgrounds and they have totally different customs. In general, though, Europeans are more open and direct, but Orientals are more conservative and indirect. Generally, Orientals would not come out and tell you what is in their mind.
July: Would it cause you any problem on job?
John: It is OK. After all, in this field, you must learn to get along with others.
Judy: Well, how long do you plan to fly?
John: Probably till my retirement. You see, the benefits are really good. After that, I plan to return to England to enjoy my retirement life.
Judy: Sounds good. My best wishes.
John: You too.

Questions:
1. What is the captain’s name? And who is talking to him?
2. How did the captain became interested in the aviation field?
3. Where did the captain worked before he joined Cathay Pacific?
4. How high do small planes fly at? And how high do large planes fly?
5. How long have the captain worked for Cathay Pacific?
6. How does the captain compared the ground staff in Europe verse Asia?
7. How long does the captain planned to work? Why?
8. Did the captain attend any aviation school before he became a pilot?
8. Where will the captain go after he is retired?
9. How does the captain compare flying large planes with small planes?
10. Where did the captain learn the basics of aviation?
11. Did he have a good coach?
12. Where is the captain and the chief purser have their conversation?

（1）Grammar：
1. My vacation is _____ July.
A. in B. on C. at D. upon
2. The first time you _____ America was last year, wasn’t you？
A. visiting B. visited C. have visit D. had visited
3. The room looks dirty. It _____ for a long time.
A. isn’t cleaned B. hasn’t cleaned C. hasn’t been cleaned D. hadn’t been cleaned
4. At that moment, she _____ English.
A. studied B. was studying C. had studied D. is studying
5. It’s better to wear a T-shirt _____.
A. to keep cool B. for keep warm C. keeps cool D. to keeping cool
6. Many years ago, I _____ in Taipei for two years.
A. had been lived B. lived C. had lived D. had been living
7. At the end of this month, we _____ here for ten years.
A. will have lived B. have been lived C. will have been living D. live
8. Thirteen hours _____ a long time for a flight.
A. are B. is C. were D. was
9. People now drive much _____ than they used to.
A. careful B. carefully C. more careful D. more carefully
10. A driver must concentrate _____ his job.
A. to B. on C. at D. for
11. He always insists _____ what he wants to do.
A. to B. at C. in D. on
12. You should _____ your cigarette in the non-smoking area.
A. take out B. put off C. put out D. get off
13. He has been living here for a long time, _____？
A. isn’t he B. doesn’t he C. wasn’t he D. hasn’t he
14. He let me _____ in the countryside.
A. drive B. to drive C. driving D. drives
15. Helen’s parents congratulated her _____ college courses.
A. to complete B. for complete C. in completing D. on completing
16. She wants to find a job _____.
A. by self B. on herself C. by her own D. on her own
17. If I were rich, I _____ work as a waitress.
A. would give up B. would gave up C. will give D. will gave
18. You will train for Economy Class _____ is the largest section in the flight.
A. which B. where C. that D. what
19. The shop _____ into two weeks ago, the police were already there.
A. has broken B. has breaking C. was broken D. was breaking
20. Air travel becomes more expensive now, so it is hardly that _____ can afford it.
A. anyone B. everyone C. no one D. nobody
21. He is the manager, _____？
A. hasn’t he B. wasn’t he C. will he D. isn’t he？
22. You’d like to meet him, _____？
A. wouldn’t you B. won’t you C. hasn’t he D. doesn’t he
23. If I hadn’t lent her so much money, she _____ the First Class ticket.
A. hadn’t buy B. hadn’t bought C. wouldn’t buy D. wouldn’t bought
24. She slides and breaks the glasses, but it is really not her _____.
A. fault B. problem C. mistake D. error
25. Do you think _____ should be respect？
A. old B. an old C. a old D. the old
26. I am looking forward to _____ you again.
A. see B. look C. seeing D. looking
27. Please _____ your seat belt.
A. tie B. fasten C. keep D. quicken
28. He enjoyed the holiday, _____ the rain.
A. in spite of B. despite C. Although D. because
29. I prefer vegetable _____ meat.
A. to B. in C. than D. as
30. You must get up early tomorrow, _____ you will be late again.
A. or B. if C. therefore D. then
31. Tom said that he wouldn’t mind _____.
A. to wait for us B. wait for us C. waiting for us D. waiting us
32. We will not go to there unless you _____ first.
A. will come B. coming C. to come D. come
33. James has just arrived, but I didn’t know he _____ until yesterday.
A. will come B. was coming C. had been coming D. comes
34. The whole area was flooded because it _____ for weeks.
A. rains B. has rained C. had been raining D. was raining
35. I went to the park with my brother _____ the morning last Sunday.
A. on B. at C. in D. of
36. Could you please tell me _____？
A. how to do B. what to do it C. how to do it D. do what
37. It _____ me more than 3 hours to finish my annual report.
A. spent B. had taken C. took D. cost
38. Doing this job, your life will _____ fun and challenge.
A. full of B. be filled with C. fill by D. be fulled by
39. Here _____ , my passport, certificate and immigration form.
A. it is B. we are C. you are D. are you
40. Because of the sick leave, I have to _____ the book from him.
A. borrow B. lend C. take D. bring
Answers：A B C B A C C B C B D C D A D D A B C B D A C A B C B C A A C B D C C C C B A A（C）

（2）At the hotel：
1. Receptionist：_____？
A. Had I help you B. Will I help you C. May I help you D. Do I help you
2. Customer：Yes, I have _____ for tonight.
A. booked one B. one book C. book for one D. to booking
3. Receptionist：Let me _____.
A. check you B. check for you C. checking for you D. to check
4. Receptionist：That’s right. Do you have any _____？
A. luggages B. other luggages C. luggage D. one luggage
5. Customer：No, just _____.
A. many luggages B. suitcase C. much suitcases D. a suitcases
6. Receptionist：Would you _____ that man？He will show you to your room.
A. pleasant follow B. be followed C. please follow D. have followed
7. Receptionist：Hope you enjoy _____ with us.
A. stay B. your stay C. to stay D. stayed

（3）At a restaurant：
8. Waiter：Do you want smoking or non-smoking area？Customer：_____. I do mind it.
A. Non-smoking B. That’s all right C. Smoking D. Either one would be okay
9. Waiter：Here is the menu. Would you like _____？
A. drinking B. drink something C. a drink D. something to drink
10. Customer：Yes, I would like _____.
A. a beer B. beers C. some beer D. some beers
11. Waiter：Right away. And after a while I _____ and take your order.
A. will come back B. come back C. have come back D. am coming
12. Waiter：May I take your order now？Customer：Yes, I would like ____.
A. one chicken B. a chicken C. some chickens D. much chicken
13. Waiter：I am sorry. There _____.
A. is no more chicken B. in not any chicken C. is not more chicken D. much chicken
14. Waiter：May I suggest you _____ our salmon dish？
A. to try B. trying C. to trying D. try
15. Waiter：It is _____ today.
A. very excellent B. excellent C. excellently D. very excellently
16. Customer：OK, I’ll give it a try. And may I have some wine with _____ of the hotel.
A. a complimentary B. complimentaries C. the compliment D. accompanied
17. Waiter：_____ your meal？
A. How about B. Did you enjoyed C. Had you enjoyed D. How was
18. Customer：I want to _____. It is too cold.
A. complaint B. make a complain C. make a complaint D. complaining
19. Waiter：Oh！I will take another for you. Do you mind _____？
A. to wait B. waiting C. waited D. wait
20. Customer：Sorry for the _____.
A. unconvenience B. not convenience C. inconvenient D. inconvenience
Answers：C A B C B C B A D A A B A B B C D B C D

（4）Close Test
Hong Kong, on the border of China, is an international fast-paced subtropical city. It is the __1__ of Cathay Pacific and __2__ future affects the company a lot. Every year Cathay Pacific __3__ thousands of tourists __4__ Hong Kong. __5__ Passengers, both tourists __6__ business travelers __7__ most of their money in shops, restaurants, and __8__.
__9__ is only natural __10__ the company considers to establish its base in this __11__. Because Hong Kong is __12__ one of the __13__ place in the world.

1. A. site B. spirit C. homebase D. house（C）
2. A. its B. that C. it’s D. that’s（A）
3. A. finds B. carries C. looks for D. takes（B）
4. A. to B. from C. away D. in（A）
5. A. these B. that C. there D. then（A）
6. A. to B. and C. spend D. use（B）
7. A. cost B. take C. spend D. use（C）
8. A. sightseeing B. entertainment C. products D. hotels（D）
9. A. It B. That C. Those D. There（A）
10. A. which B. what C. that D. where（C）
11. Hong Kong B. territory C. here D. Asia（B）
12. A. probably B. usually C. final D. always（A）
13. A. most B. last C. best D. largest（C）

Hong Kong is also a world city thriving on trade and __1__. Concerning its __2__. Cathay Pacific has many flights which __3__ to __4__ 40 cities in Asia, Australia, Europe and United States. __5__ is the reason __6__ a company __7__ in __8__.

1. A. traffic B. economics C. traveling D. marketing（B）
2. A. interesting B. interest C. interested D. place（B）
3. A. extend B. increase C. take D. has（A）
4. A. more B. much than C. more than D. many（C）
5. A. That B. This C. It D. Which（B）
6. A. that B. which C. to D. for（A）
7. A. is built B. establishes C. is established D. starts（C）
8. A. Asia B. the world C. here D. the territory（D）

Supplement：
You’ll be successful if ..... you possess certain qualities we always look for in new recruits. A pleasant and happy personality and the ability to be friendly towards passengers at all times no matter how difficult the situation. The ability to get on well with colleagues, to enjoy meeting and mixing with people, a willingness to work hard when the occasion demands and a sense of loyalty both to colleagues and Cathay Pacific. You should be：
※19-27 years of age
※At least 5’2”/157.5cm tall
※Fluent in English and one Asian language
※A secondary school graduate or above
※In good health and with good eyesight
※Pleasant in appearance and personality
Junior Cabin Crew（after two years）
Flight Purser（after three years）
Senior Purser
Chief Purser（L1011）
Chief Purser（B747）